| CUSTOMER SUPPORT |
+53 (0)7 864 9177
+53 (0)7 864 9178 |
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| Mon - Fri |
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8.30 am |
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5.15 pm (EST) |
| Sat |
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9 am |
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12 m (EST) |
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Calle Mercaderes esquina Brasil (Teniente Rey)
Edificio Gomez Vila, Planta Baja, Oficina 101
Plaza Vieja, Habana Vieja, Cuba
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Book online or Email Us
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| FAQs - CubaHotelReservation.com |
These are the questions most frequently asked by visitors to our websites:
WHY BOOK WITH US
- CUBA TRAVEL NETWORK (the operator of this website) is an online travel company specialized in the Cuban travel product.
- We are a team of travel industry professionals who've pioneered online travel with companies that today have become leaders in their field (lastminute.com, hotels.com).
- We combine our contacts and know-how with our passion for Cuba.
- We give you access to the widest selection of travel products throughout Cuba.
- We ensure that booking your travel to Cuba is a hassle-free process.
- Real time availability and instant online confirmations.
- Online payment with Visa and Mastercard.
- For all our websites, we use robust and totally secure online booking and payment technologies.
- Customer support through our offices in Netherlands (Europe sales office), Dominican Republic (Americas sales office), France, Spain, Hungary, Australia and Japan.
- Local assistance for travellers to Cuba through our office in Old Havana.
- We speak English, Spanish, French, German, Dutch, Russian and Japanese and if we don't speak your language, we'll use our hands and feet to communicate!
IS IT SAFE?
When you book with CUBA TRAVEL NETWORK you can be assured that your details are 100% safe because:
- Credit card transactions are protected by Secure Sockets Layer (SSL), which is regarded as the best software available today for secure e-commerce transactions. SSL powerfully encrypts all of your personal numbers and information before it is sent across the Internet to our servers.
- When you reach the payment page, you will notice two significant changes to your browser. Firstly, in your address bar the usual http situated before the URL is replaced by https, this is informing you that you have reached a secure area of the site and your sensitive information is safe. Secondly, you will also observe a closed padlock on the bottom right of the screen; this is just another assurance of your security.
If for any reason you are still unsure about submitting sensitive information over the Internet, you are more than welcome to book with us by e-mail.
HOW TO BOOK
STEP 1 - Search
Please select your search criteria in provided search boxes, depending on your travel dates, destination, amount of passengers, etc.
STEP 2 - Select
On the results page, click on the "Book Now" or "Check Rates" button next to the flight or hotel of your choice.
STEP 3 - Payment
On the payment page, please enter all passenger and payment information, and accept our terms & conditions.
STEP 4 - Confirmation
Here you will be given your unique reservation code. Please use this code to amend or cancel a reservation.
For each submitted reservation you will receive a Confirmation E-mail with all the details of the booking, including total cost and reservation code. Please print this Confirmation E-mail for presentation to the supplier. For some services, additionally you will receive a supplier confirmation document (e-ticket, voucher with supplier confirmation number, etc).
HOW TO CANCEL OR MODIFY A RESERVATION
Please write to reservations@cubatravelnetwork.com.
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